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Exchanges & Returns:
In the even that you need to exchange or return a purchase, please read our policy and instructions.
Return/Exchange Policy:
- The notice of return or exchange must be made in writing. Please fill out the "Returns and Exchanges" section of the shipping slip you received with your order and include it with your returning merchandise.
- In order to accept the return/exchange, the merchandise must be in the condition in which you received it. The goods must not have been used, or damaged in any way.
- For returns, you must pay all shipping costs unless you have received merchandise inconsistent with your order, in which case we will pay shipping (See "Returns" below). For exchanges, we will pay shipping costs.
- For accepted returns, Pog Apparel will refunds the purchase price, excluding shipping and handling costs within 10 days of the date of our receipt of returned merchandise.
Shipping Details:
Returns:
The purchaser must pay for shipping to the address below. DO NOT use the EXCHANGE SHIPPING LABEL that was enclosed with your order. We will be unable to accept it. In the event that you receive goods which do not match the order, we will pay shipping provided you contact our Customer Service within 2 days from receipt of your merchandise and we have confirmed that we will pay shipping. The cost for shipping any returns sent to us without prior contact and confirmation must be paid by the purchaser.
Exchanges:
Pog Apparel will pay shipping for exchanges. A pre-printed Exchange Mailing Label has been supplied with your shipment. The label must be securely attached to the return package.
If you need to exchange an item for a different size or color you may do so (subject to availability) and in accordance with the stipulations of this Return/Exchange Policy (see above) Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
If the color or size of the item you wish to exchange is not in stock, in some cases you may choose to place your exchange on back-order. In this case, we will notify you by email so that you can decide whether to wait for the product to become available, purchase something else,or request a refund.
Ship your Returns and Exchanges to the following address:
Pog Apparel LLC C/O Returns and Exchanges
46 Antrim Road
Bennington, NH 03442 |
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